Privacy Policy

Last updated: November 16, 2025

This Privacy Policy explains how Ashraya Properties (“Company”, “we”, “our”, “us”) collects, uses, discloses and protects your personal information when you use our website and real estate services related to properties in and around Bangalore, India.

By accessing or using our website or submitting your details through enquiry forms, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) refers to Ashraya Properties, Bangalore, India.
• Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing details of your browsing history among other uses.
• Country refers to Karnataka, India.
• Device means any device that can access the Service such as a computer, a mobile phone or a tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website and related real estate advisory services.
• Service Provider means any natural or legal person who processes data on behalf of the Company (for example, analytics providers, hosting partners or communication tools).
• Usage Data refers to data collected automatically, generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Ashraya Properties, accessible from https://ashrayaproperties.com/
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service or submitting property enquiries, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number / WhatsApp number
• Location and property preferences
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. This may include information such as your Device’s IP address, browser type and version, the pages of our Website that you visit, the time and date of your visit, time spent on pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect information including (but not limited to) your mobile device type, unique device ID, IP address, operating system, browser type and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Website and to store certain information that helps us improve user experience and analyze website performance.

The technologies we use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, some parts of our Service may not function properly.
• Web Beacons / Pixels: Certain sections of our Website and emails may contain small electronic files (such as pixel tags) that allow us to understand engagement, such as counting users who visit certain pages or open an email.

Cookies may be “Persistent” (remain on your device when you go offline) or “Session” Cookies (deleted when you close your browser). We use both types for the purposes set out below:

• Necessary / Essential Cookies
  Type: Session Cookies
  Purpose: These Cookies are essential to provide you with services available through the Website and to enable core features such as form submissions and security.
• Preference / Functionality Cookies
  Type: Persistent Cookies
  Purpose: These Cookies help remember your preferences (such as language or region) to provide a more personalized experience.
• Analytics Cookies
  Type: Persistent Cookies
  Purpose: These Cookies allow us to analyze how visitors use our Website (for example, via tools like Google Analytics) so we can improve content, performance and navigation.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: including responding to property enquiries, coordinating site visits and monitoring Website usage.
• To manage your Account (if applicable): to manage your registration as a user and provide access to certain features.
• For the performance of a contract: including any agreement relating to booking, purchase, sale or rental of a property with us or through us.
• To contact you: via phone, WhatsApp, SMS or email regarding your enquiry, property options, appointments, or important updates related to our services.
• To provide you with relevant information: including news, property recommendations and service updates similar to those you have already enquired about, unless you opt out.
• To manage your requests: to attend and manage your requests, feedback and follow-ups.
• For business improvements: to analyze usage trends, improve our Website, marketing campaigns and customer experience.
• For legal and compliance purposes: to comply with applicable laws, regulations or legal processes.

We may share your personal information in the following situations:

• With Service Providers: to monitor and analyze the use of our Service, host the Website, send communications or manage appointments.
• With builders or project partners: to coordinate site visits or discussions for specific properties you have enquired about.
• For business transfers: in connection with any merger, sale of assets or restructuring, subject to appropriate safeguards.
• With Affiliates: requiring them to honor this Privacy Policy.
• With legal authorities: where required to comply with legal obligations or protect our rights, users or the public.
• With your consent: for any other purpose disclosed to you at the time of collection.

Retention of Your Personal Data

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, including to comply with legal, accounting or reporting requirements and to resolve disputes.

Usage Data is generally retained for a shorter period unless it is needed to strengthen security, improve functionality or we are legally required to retain it for longer.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at our operating offices and in other locations where Service Providers are located. This means your data may be transferred to computers located outside your state, province or country where data protection laws may differ.

We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and that no transfer will take place to an organization or country without adequate safeguards in place.

Delete or Update Your Personal Data

You have the right to request access to, correction of, or deletion of the Personal Data we hold about you, subject to applicable law.

You can contact us using the details at the end of this Policy to request deletion or updates. We may need to retain certain information where we have a legal obligation or legitimate business reason to do so.

Disclosure for Legal Reasons

We may disclose your Personal Data in good faith where such action is necessary to:

• Comply with a legal obligation or request from public authorities.
• Protect and defend the rights or property of Ashraya Properties.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

Security of Your Personal Data

We use reasonable technical and organizational measures to protect your Personal Data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Service is not directed to individuals under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If you believe your child has provided us with Personal Data, please contact us so we can take appropriate action.

Links to Other Websites

Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us:

• By email: hello@ashrayaproperties.com